The Sheraton Old San Juan Hotel & Casino is situated in the heart of
historic and romantic old San Juan. We are ideally located on the waterfront,
just a few moments from the docking point of grand cruise ships.
Our hotel is just steps away from world-class shopping, dining, and
entertainment. A myriad of restaurants, art galleries, museums, and upscale
stores will suit any taste. Plus, we are only six miles from the International
Airport, so you can spend your time relaxing, not traveling.
Come and enjoy our unique combination of modern comforts and old-world charms
at the Sheraton Old San Juan Hotel & Casino.
HOTEL POLICIES Check in: 3:00
PM Check out: 11:00 AM
ADA POLICY The hotel is compliant with ADA. ADA compliant
guest rooms are available.
ALCOHOL POLICY Alcoholic beverage service is restricted
to those 21 years or older (with valid identification).
AGE REQUIREMENT POLICY Guests must be 21 years or older
to check in.
CONNECTING ROOM POLICY Due to limited numbers, connecting
rooms can not be guaranteed. Governor's suites connect to a Deluxe King room.
Hotel does not have traditional kings or doubles that connect.
EARLY DEPARTURE POLICY Guests checking out prior to their
departure date confirmed at check-in will be charged one night of the remaining
length of stay.
EARLY ARRIVAL POLICY Every effort will be made to ensure
your room is ready at the requested time, however, during periods of high
occupancy, this is not always possible. If you will be arriving before noon and
must have a room available for check-in, you are advised to reserve the room for
the night before and alert the hotel of your arrival time.
GIFT CERTIFICATE POLICY To purchase or redeem a gift
certificate, please contact the hotel directly at (787) 289-1901.
LUGGAGE POLICY Due to space limitations and consideration
for guests' safety and comfort, luggage is allowed in the lobby only while
checking in and checking out of the hotel. Luggage can be left with our
attendants if guests would like to explore the city freely before their
reservation's check-in time or for a short time after they check out.
PET POLICY Dogs up to 20 pounds are allowed. A deposit of
$50 is required for all pets. The deposit is refundable at checkout time after a
room inspection takes place.
CREDIT/DEBIT CARD POLICY Debit and Credit cards will be
authorized at check-in for the amount of your stay, plus an amount to cover
incidentals. The authorization will hold the funds until check out, at which
time the amount actually incurred during the stay will be charged. Authorized
amounts may take up to 30 days after departure to be released by your bank or
financial institution and the hotel will not be responsible for any resulting
fees or charges.
PAYMENT POLICY A valid credit card is required at
check-in for payment of room, taxes, and incidental charges. If paying cash, a
deposit equal to the room, tax, and $50 per day will be collected at
SMOKING POLICY The Sheraton Old San Juan Hotel is 100%
Address: 100 Brumbaugh Street San Juan, Puerto Rico 00901
Our Health Club is located on the top floor of the hotel and features a spectacular bay view, well equipped with the latest exercise and conditioning equipment, including treadmill, stepmaster, bicycle and universal weight machine. Separate shower and dressing facilities are available. Use of the facilities is exclusive and complimentary to hotel guests.
Voted the "friendliest" casino in San Juan in a survey of casino guests, our casino offers a warm and welcoming atmosphere. Enjoy it while playing one of our 309 state-of-the-art slot machines, more hyper-links than any casino in Puerto Rico, or 12 table games including Blackjack, Caribbean Stud, Roulette, and Three-Card Poker.
From the elegant to the unusual: fashion, perfumes, jewelry, art and souvenirs can be found in the enchanting city of Old San Juan. More selections are also available at the nearby Plaza Las Américas, the largest indoor shopping mall in the Caribbean with over 300 shops, boutiques and departments stores just 15 minutes from the Hotel.
Available off-site at the beautiful Wyndham Rio Mar Beach Resort & Spa. Spectacular ocean and mountain views as well as tropical landscaping serve as the backdrop for the championship Ocean Course designed by Tom and George Fazio and the River Course which was designed by Greg Norman.
The historic district of Old San Juan surrounds the hotel with its blue cobblestone streets, while El Morro, San Cristobal Fortress, Del Cristo Chapel, La Fortaleza and many more historical buildings and monuments are within walking distance. Other nearby attractions include spectacular beaches and other natural wonders, as well as the Bacardi Rum Distillery.
Tours can be arranged through the concierge to visit the El Yunque Rain Forest, Luquillo Beach and the Camuy Caverns. Other sightseeing opportunities include La Parguera Phosphorescent Bay, the Dry Forest of Guánica, the colonial city of Ponce, the Arecibo Observatory and the panoramic mountain range sightseeing route.
Taxi Service - Available from the airport to the hotel are designated tourist taxis.
Trolley Service - The Municipality of San Juan provides a complimentary trolley service throughout the day within the historic zone.
Other Private Transportation - Upon request, we can arrange limousine or chartered bus service.
The Sheraton Old San Juan Hotel & Casino is designed with flexibility, convenience and attention to detail in mind. Well-appointed meeting rooms and pre-function areas are filled with natural light and terraced views of Old San Juan Bay. From an executive board meeting to a lavish reception, our experienced and professional staff ensures success at every function.